Diner and Visitor Terms
Version 2026-08-29-v1 · Effective 29 August 2026
For people who browse restaurants, menus, place orders, request a bill or make a booking. Restaurant businesses use the separate Restaurant Service Agreement.
1. Operator and scope
OrderNow.al is operated by KAVIORA TECHNOLOGIES SHPK (NIPT M61628038K),Rruga Muhedin Llagani, Kompleksi Square 21, Shkallë 3, Ap. 11, Tiranë, Albania. Contact: hello@kaviora.tech. These terms govern use of the platform. They do not replace the restaurant's terms for food, service, bookings, cancellation, refunds, allergens, age-restricted products or payment.
2. Platform role and your contract with a restaurant
Kaviora supplies the technology through which independent restaurants publish information and receive requests. The restaurant—not Kaviora—prepares and supplies food, accepts or rejects an order or booking, sets prices, taxes, availability and cancellation rules, and is responsible for food safety, allergens, fiscal receipts and on-premises service. A diner contract is formed with the identified restaurant when that restaurant accepts the request under the information shown in the flow.
Before submitting, review the restaurant identity, items, modifiers, quantity, total price, collection/table details and any cancellation information. The final button clearly indicates when a request carrying a payment or fulfilment obligation is being sent. An on-screen confirmation is an electronic receipt of the request, not necessarily the restaurant's final acceptance or a fiscal invoice.
3. Orders, bookings and bill requests
- Provide accurate contact and fulfilment information and do not submit false, duplicate or abusive requests.
- Availability, preparation estimates and booking capacity may change until the restaurant confirms.
- Tell the restaurant directly about allergies or medical dietary requirements; automated labels and translations are informational and must be confirmed with restaurant staff.
- A bill request alerts the restaurant and does not itself settle a bill or process a payment.
- OrderNow.al does not currently process online card payments or delivery logistics.
4. Cancellation, withdrawal and consumer rights
Mandatory Albanian consumer rights continue to apply and nothing in these terms excludes or reduces them. Statutory withdrawal rights can have exceptions for catering, perishable goods, leisure/accommodation-type bookings or services tied to a specific date or period. The restaurant must display the cancellation or refund rule applicable to the transaction. Contact the restaurant promptly to change or cancel a request; Kaviora may assist technically but does not decide a restaurant's refund or consumer dispute.
5. Acceptable use
Do not misuse the service, interfere with security, automate abusive traffic, scrape protected content, impersonate another person, submit unlawful content or use another tenant's identifiers. You may use public restaurant information for personal decision-making, not to reproduce or resell the platform.
6. Availability and responsibility
We use reasonable care to operate the platform, but connectivity and third-party services can fail. To the extent permitted by law, Kaviora is not responsible for a restaurant's food, premises, pricing, performance, refusal, cancellation or legal compliance. Nothing limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any liability or consumer remedy that law does not permit us to limit.
7. Privacy, evidence and communications
The Privacy Notice explains personal-data roles and rights. We may keep electronic request, confirmation, security and consent records as evidence. Operational messages about a request are not marketing. Marketing requires a separate opt-in and must include a way to stop it.
8. Governing law and complaints
Albanian law governs these platform terms. Consumers retain any mandatory right to complain to the responsible public authority or bring proceedings before a competent court. Before litigation, contact the restaurant for supply disputes or Kaviora for platform issues so the responsible party can investigate.
9. Changes
The version shown when a request is made applies to that request. Material changes apply prospectively and will be identified by a new version/effective date.